Terms & Condition
RolzGold LLC Terms & Conditions
Terms and conditions for the supply of goods through the online store of RolzGold LLC which operates the “website” or “site” (www.rolzgold.com). These Terms and Conditions shall apply to all purchases made from RolzGold LLC (“RolzGold LLC”, “we”, “our”, or “us”).
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes. The materials contained in this web site are protected by applicable copyright and trade mark law.
> Site Access and Changes
Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
RolzGold LLC reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.
> Use of the Site
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
> Users Submissions
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
> Payment
By purchasing on this site you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery.
Payment can be made by your credit/debit card linked to your account. Also by any other methods that may be advertised on our website site.
All credit/debit card transactions on this site are processed using a secure online payment gateway which encrypts your card details in a secure host environment.
The prices payable for ordered goods are as set out in our website in AED (United Arab Emirates dirham). Delivery charges will be clearly displayed when selected and included in the total cost.
>> RETURN & REFUND POLICY:
> Return Policy
Applies on all pieces except the personalized designs, resized rings, earrings and gift cards:
We would love to make your shopping experience as easy, hassle free and joyful as possible. Additionally, we are strict about our return/refund rules to avoid misuse of items purchased and serve all our customers equally, while ensuring we are delivering the best service & products quality.
We have a 1-day return policy, which means you have 1 day after receiving your item to request a return. RolzGold will accept returns and exchange of all pieces except the personalized designs, resized rings and earrings, within 24 hours of receipt, as long as the piece is unworn and in its original packaging and condition.
• To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned must be in all original packaging (tags, box, and pouch included) Please note your return will be processed within 14 business days from the time we receive it back. Once processed, we will send you a confirmation via email. Please note that return fees are at the charge of the customer. The return window starts from the day the shipment is delivered/picked up. Email: hey@rolzgold.com to request your return.
> Refund Policy
We are unable to offer refunds. All sales are final. For returns, you will receive a credit voucher valid for 6 months of the original purchase. Please get in touch with us at hey@rolzgold.com for general help before placing your order. We are happy to assist you in your purchase.
> Maintenance Warranty Policy
If the sold jewellery is broken for any reason, the customer has the right to request repair for free during the first 1 day from the date of receiving the jewellery.
In the event that you have received a damaged or faulty item, please write to us immediately at hey@rolzgold.com. We request you to please report this within 24 hours of receipt. We will not be liable for any damage to jewellery that is communicated to us after said period has lapsed.
> Intellectual Property
The entire content of this website, including all jewellery designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name RolzGold LLC or RolzGold is the sole property of RolzGold LLC. You may store, print and display the content supplied solely for your own personal use and you may draw the attention of others to material posted on our site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website.
> Shipping Policy & Costs
Gold & jewellery bought on the RolzGold website with a complete payment will be delivered to the customer by us. Once the payment is completed and fully received, we will ship the product. Kindly note that we do not accept cash upon delivery.
• Shipping Domestically:
All orders within the United Arab Emirates are shipped using a courier company and delivery is free of charge for all orders above AED 1,000.
• Shipping Internationally:
All International orders are shipped using a courier company, and shipping cost will be automatically calculated according to your shipping address country at checkout. The customer should ensure to provide the correct mailing address similar to the official documents. In case these are entered wrongly, the company is not responsible for any delay or mistakes in delivery. Also, any additional costs due to this wrong information provided by the customer, will be at the customer’s expense.
The shipment will be given only to the person whose information is on the purchase order by providing official documents and IDs. RolzGold doesn’t cover any additional expenses, such as custom fees or taxes that apply to the destination.
• Shipping to KSA:
The invoice is issued without tax when delivered to the KSA. However, the tax on gold will be paid upon delivery, and it is 15%. In addition, a Customs fee of 5% is also to be paid upon delivery. These percentages and fees are as per the KSA’s law. It takes 7-14 working days for the order to arrive, and you can pay the value of the gold through our website or via a direct link sent to you. The other fees are payable upon the arrival of the order.
> Delivery Terms
Generally orders are sent for shipping within 7-12 working days. However, during high seasons, sales and offers the delivery time could take 3-4 weeks.
• Change of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
• P.O. Box Shipping We are unable to offer shipping to P.O.Box addresses.
• Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. The customer can also follow up about the shipment by contacting RolzGold on: whatsApp: +971 52 309 0985 Or by email to: hey@rolzgold.com
Items out of stock
If an item is out of stock or requires a special design, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
> Image Disclaimer
The images on this website are provided to assist you in choosing a product. They are meant to serve as representations only and are not intended to provide a perfect match to the actual product finish. Products may vary slightly in color, size, and thickness due to the handmade nature of the work. These variations make each piece unique and add to its beauty and charm. Additionally, colors and image sizes may vary based on your screen resolution and other computer settings beyond our control.
Changes to Terms & Conditions
You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Agreement
These terms and conditions set out the entire agreement between you and RolzGold LLC in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.