Refund policy

>> RETURN & REFUND POLICY:::

Return Policy

Applies on all pieces except the personalized designs, resized rings, earrings and gift cards: 

RolzGold will accept returns and exchange of all pieces except the personalized designs, resized rings and earrings, within 48 hours of receipt, as long as the piece is unworn and in its original packaging and condition.

• To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned must be in all original packaging (tags, box, and pouch included)

Please note your return will be processed within 14 business days from the time we receive it back. Once processed, we will send you a confirmation via email.

Please note that return fees are at the charge of the customer. The return window starts from the day the shipment is delivered/picked up.

Email: hey@rolzgold.com to request your return.

 

Refund Policy

We are unable to offer refunds. All sales are final. For returns, you will receive a credit voucher valid for 6 months of the original purchase. Please get in touch with us at hey@rolzgold.com for general help before placing your order. We are happy to assist you in your purchase.